Trouble Shooting

I can't receive email.

If you have never been able to receive mail or are just setting up the account: Your configuration could be wrong. If you're using an email client such as Outlook and you're getting an error regarding a server rejection or username/password error, then you could have entered the wrong settings. Make sure of the following: Your POP3 server is set to mail.yourdomain.com (replace with your domain) If your domain name has not yet resolved, use the IP address in your welcome email instead of mail.yourdomain.com Your username should be name@yourdomain.com (Example: john@doe.com). It will not be your cPanel username unless you are checking your "default account". Your password will be the one you set when you created that email account, not your cPanel password (unless you used the same one).



My domain name registrar or previous host has disappeared - how do I get control of my domain back?

This is only a problem if you already have a domain name that you want transferred over to GaiaSpiritOnline. If you want to use a domain name you already have we will ATTEMPT with no guarantee, to transfer your current domain over to our servers. Usually this is not a problem, however if we cannot perform the transfer, you will need to work with the provider of your domain name yourself. These situations can be tricky. First, look up the domain record of your domain to determine the following things. You can look up your domain at InterNIC. Who is the registrant contact on the account? If it's you, this is a good sign. If it's not you, because your previous host or registrar purchased it in their name, that's a bad sign. Who is the sponsoring registrar? Many hosts and registrars are actually reselling for one of the big name domain registrars, usually eNom or Tucows/OpenSRS. If your domain has a sponsoring registrar, sometimes you can contact them to get control of your domain name back. At the very least, they can sometimes give you more contact information for whoever has control of your domain. What is the status of the domain? This will be something like "Ok", "Active", "Registrar-lock", or "Pending deletion". When does the domain expire? At this point you have two basic options: Contact your sponsoring registrar if one is listed. You will probably have to go through some kind of process to prove you own the domain. Be sure to read whatever FAQ they have on their site to understand their procedures, and when you contact them be sure to mention that you've repeatedly tried to contact your domain registrar, as they usually don't like to interfere unless they have to. Transfer your domain to another registrar. This will only work if you have access to the email listed on the domain record, and the status of the domain is not locked or pending deletion. Be sure to use this option quickly because it can get problematic if you do it too near the domain expiration date. Whatever you do, do NOT let the domain expire if you can help it. If you do, you may lose it forever, as many companies snatch up domains as soon as they expire in order to try to sell them at a profit.